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    Shipping & Returns

    Returns Policy

    All sales transactions through this website are final. All products and services offered in this website are non-refundable and non-transferable. Non-physical products and services including, but not limited to, downloadable files, are non-returnable. Request for replacement of defective physical products purchased in this site must be coursed through any of our Merkado Network or to ROC. warehouse (please see address below) within fifteen (15) days after date of delivery. The product for replacement must be returned in its original delivery condition and packaging. ROC. or MERKADO NETWORK shall not be liable for costs or inconvenience associated with or arising from the return of the defective product. The print out of the payment record must be presented for replacement request to be processed.

    Home Office Address: (For physical products only)
    Ron Oliver G. Clarin
    Blk98 Lot25 Beaumont St,
    Metro South Subdivision
    General Trias, Cavite 
    Philippines
    4107 

    If you decide to return the item we cannot refund your money instead please see option to recompense your request. We only give Replacement or Store Credit (please see below procedure):

    Return Request:

    Fill up the Return Merchandise Authorization Number (RMA) request form at this link:

    •  Simply login to your account, view the order using the "Complete Orders" link  under the My Account menu and click the Return Item(s) button.
    • On the Return Reason field, Choose:
    •   Received Wrong Product
    •   Wrong Product Ordered
    • Not Satisfied With The Product
    • There Was A Problem With The Product
    •  On the Return Reason field, Choose:
    •  Replacement
    •  Store Credit

    • Click Return Submit Request.


    • You have to ship the item (your own cost) plus insurance. We prefer :
    • Xend Express , UPS , DHL, FedEx (Philippines Only
    • UPS , DHL, FedEx (International)

    • Once we received the item and check the original delivery condition and packaging, we will inform you and process your replacement or store credit.
    • All products must be returned in new, unused, re-saleable condition. If a product has been opened or used in any way we apologized but it cannot be returned or exchange.
    • Shipping cost in your order is not refundable.
    • The payment gateway fees, bank fees, and associated/related fees that we encountered during order process will be deducted to the amount.
    • 30% Restocking fee will be deducted to the amount.

    Once we give the total remaining balance, you can:

    • If Store Credit, We will add the amount to your account and use it for your next order.
    •  If Replacement, you can avail another item of your choice but not lower that the credited amount. If the price of the replacing item is higher than the amount he previously paid, the Client will settle and pay the additional balance.

    Shipping

    We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

    When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

    Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

    Customs policies vary from country to country. You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. Charges for customs clearance must be paid by you. Unfortunately, we have no control over these charges.

    All sales transactions through this website are final. All products and services offered in this website are non-refundable and non-transferable. Non-physical products and services including, but not limited to, downloadable files, are non-returnable. Request for replacement of defective physical products purchased in this site must be coursed through any of our Merkado Network or to ROC. warehouse (please see address below) within fifteen (15) days after date of delivery. The product for replacement must be returned in its original delivery condition and packaging. ROC. or MERKADO NETWORK shall not be liable for costs or inconvenience associated with or arising from the return of the defective product. The print out of the payment record must be presented for replacement request to be processed.

    Home Office Address: (For physical products only)
    Ron Oliver G. Clarin
    Blk98 Lot25 Beaumont St,
    Metro South Subdivision
    General Trias, Cavite 
    Philippines
    4107 

    Shipping Address:
    Ron Oliver G. Clarin
    #4 Zambales St. Brgy. St. Martin De Porres
    Cubao, Quezon City
    1109

    If you decide to return the item we cannot refund your money instead please see option to recompense your request. We only give Replacement or Store Credit (please see below procedure):

    Return Request:

    ·         Fill up the Return Merchandise Authorization Number (RMA) request form at this link:

    -          Simply login to your account, view the order using the "Complete Orders" link
      under the My Account menu and click the Return Item(s) button.

    -          On the Return Reason field, Choose:

    §  Received Wrong Product

    §  Wrong Product Ordered

    §  Not Satisfied With The Product

    §  There Was A Problem With The Product

    -          On the Return Reason field, Choose:

    §  Replacement

    §  Store Credit

    -          click Return Submit Request.

    ·         You have to ship the item (your own cost) plus insurance. We prefer UPS or DHL.

    ·         Once we received the item and check the original delivery condition and packaging, we will inform you and process your replacement or store credit.

    ·         All products must be returned in new, unused, re-saleable condition. If a product has been opened or used in any way we apolog

    All sales transactions through this website are final. All products and services offered in this website are non-refundable and non-transferable. Non-physical products and services including, but not limited to, downloadable files, are non-returnable. Request for replacement of defective physical products purchased in this site must be coursed through any of our Merkado Network or to ROC. warehouse (please see address below) within fifteen (15) days after date of delivery. The product for replacement must be returned in its original delivery condition and packaging. ROC. or MERKADO NETWORK shall not be liable for costs or inconvenience associated with or arising from the return of the defective product. The print out of the payment record must be presented for replacement request to be processed.

    Home Office Address: (For physical products only)
    Ron Oliver G. Clarin
    Blk98 Lot25 Beaumont St,
    Metro South Subdivision
    General Trias, Cavite 
    Philippines
    4107 

    Shipping Address:
    Ron Oliver G. Clarin
    #4 Zambales St. Brgy. St. Martin De Porres
    Cubao, Quezon City
    1109

    If you decide to return the item we cannot refund your money instead please see option to recompense your request. We only give Replacement or Store Credit (please see below procedure):

    Return Request:

    • Fill up the Return Merchandise Authorization Number (RMA) request form at this link:

    -          Simply login to your account, view the order using the "Complete Orders" link
      under the My Account menu and click the Return Item(s) button.

    -          On the Return Reason field, Choose:

    §  Received Wrong Product

    §  Wrong Product Ordered

    §  Not Satisfied With The Product

    §  There Was A Problem With The Product

    -          On the Return Reason field, Choose:

    §  Replacement

    §  Store Credit

    -          click Return Submit Request.

    Once we give the total remaining balance, you can:

    ized but it cannot be returned or exchange.

    ·         Shipping cost in your order is not refundable.

    ·         The payment gateway fees, bank fees, and associated/related fees that we encountered during order process will be deducted to the amount.

    ·         30% Restocking fee will be deducted to the amount.

    Once we give the total remaining balance, you can:

    ·         If Store Credit, We will add the amount to your account and use it for your next order.

    ·         If Replacement, you can avail another item of your choice but not lower that the credited amount. If the price of the replacing item is higher than the amount he previously paid, the Client will settle and pay the additional balance.